Keep the Front Desk Covered. Keep Calls and Messages Moving.
Your dedicated receptionist answers inbound calls with your approved greeting, collects the right details, schedules appointments, routes messages, and follows your escalation rules.
What Your Dedicated Receptionist Handles.
Each caller gets a consistent process. Your receptionist follows the greeting, information, routing, scheduling, and escalation rules your business approves.
Answer through your approved phone system, use the correct greeting, collect caller details, and follow the call-handling guide.
Record the caller's name, contact details, reason, urgency, and requested next step, then route the message to the correct owner.
Offer approved times, book or reschedule appointments, send confirmations, and flag conflicts or special requests.
Apply your screening questions, identify priority calls, transfer when the right person is available, and follow the fallback rule when they are not.
Share approved hours, locations, service information, preparation steps, and other answers already documented by your team.
Track calls that need a response, send approved follow-up messages, confirm completion, and keep unresolved items visible.
Getting Started is Easy.
We map your hours, greeting, call types, appointment rules, transfer paths, urgent situations, phone system, and message format before coverage begins.
Map the Call Flow
We review call reasons, greetings, business information, schedules, transfer rules, urgent situations, tools, and responsible owners.
Meet the Recommended Match
We match the role to your hours, caller volume, phone system, communication style, and required front-desk experience.
Start With Approved Scripts
Your receptionist begins with tested access, greeting scripts, routing rules, appointment steps, and a clear escalation path.
Every Plan Includes the Full Team.
VA + supervisor + QA team + Success Manager + free replacement guarantee. Both plans. One invoice.
- Dedicated virtual assistant
- Customer Success Manager
- Trained in your industry before day one
- Free replacement guarantee
- Your timezone. Your schedule.
- Live and working in 48 hours
- Everything in Part-Time, plus:
- Full workdays. 8 hours. 5 days.
- No context switching between clients.
- 100% yours. Never shared.
- Our lowest per-hour rate
- Weekends and extended hours on request
Virtual Receptionist FAQ.
Tell Us What's on Your Plate.
Show us how calls enter your business and where they should go. We will help you define a clear virtual receptionist role.