Mail Center Support
Your Virtual Partners for a More Productive Mail Center
Works as an extension of your team and helps manage subscriber communication, mail system updates, shipping coordination and follow-ups without disrupting counter operations.
Run a smoother, efficient mail center with Rivco’s Virtual Mail Center Assistants.
What Exactly Can Your Virtual Mail Center Assistant Do?
A Rivco Virtual Mail Center Assistant works remotely to support your daily operations while your in-store staff stays focused on mail handling and customer service. From managing iPostal1 entries to handling carrier follow-ups, we ensure nothing slips through the cracks.
Subscriber Communication Management
Handle inbound calls and emails, assist subscribers with requests, explain processes clearly and ensure every inquiry is tracked and resolved with proper follow-up.
iPostal1 Mail Entry & System Updates
Upload mail details, assign mailbox subscribers, enter tracking numbers and complete iPostal1 system updates while your staff only handles photos and labeling.
Shipping Cost Calculation & Tracking
Calculate shipping costs using platforms like Stamps, EzeeShip or bulk shipping tools, maintain shipment records and track profit and loss per package.
Flexible Shipping Support
Assist subscribers who prefer not to ship through iPostal1 by using their own labels, explaining available options and documenting instructions accurately.
Carrier Issue Resolution
Contact USPS, UPS, FedEx or DHL to resolve missing or delayed packages, document outcomes and keep subscribers informed without tying up in-store staff.
Form 1583 Review & Follow-Ups
Review Form 1583 submissions for completeness, verify ID documents, follow up on missing items and maintain clean approval records for final owner review.
Subscriber Retention & Follow-Ups
Proactively follow up on requests, help subscribers submit instructions correctly and create a smoother experience that improves retention and satisfaction.
CRM & Process Management
Log interactions, maintain organized customer records, track ongoing issues and support long-term relationship management using your preferred CRM or tracking system.
Why Mail Centers Choose Rivco Assistant
Our Mail Center Assistants are trained specifically for mail center workflows. They are not generic call agents. Each assistant understands the systems, processes and pressure points unique to mail center operations.
We help you run a more focused mail center without adding overhead or complexity.
Mail Center-Trained Assistants
Experienced in iPostal1 workflows, shipping processes and subscriber support.
No Long-Term Contracts
Scale up or down without lock-ins or penalties.
Operational, Not Just Call Support
We handle systems, follow-ups, documentation and coordination.
Clear Communication & Tracking
Every request, issue and follow-up stays documented and visible.
Cost-Effective Staffing
Get full-time support without payroll taxes, benefits or in-store overhead.
End-to-End Operational Support for Mail Centers
Our service goes beyond task execution. We support your mail center with structure, consistency and accountability so operations stay smooth as volume grows.
Dedicated Success Manager
A Rivco coordinator ensures quality, performance tracking and smooth communication.
Process Optimization
We continuously improve workflows to reduce delays and eliminate bottlenecks.
Free Assistant Replacement
If you ever need a change, we replace your assistant at no extra cost.
Role Customization
From communication-heavy support to admin-focused roles, we tailor the assistant to your operation.
How We Work Together
We believe clarity drives performance. Your assistant works within your systems and processes with full transparency.
Assign Tasks & Requests
Share tasks through email, CRM, shared sheets or internal tools.
Ongoing Communication Support
Your assistant handles calls, emails and subscriber requests while keeping records updated.
Track Mail & Shipping Activity
Mail entries, shipping calculations and carrier follow-ups are handled consistently.
Review & Improve Operations
We review performance regularly and suggest improvements as your operation evolves.
Getting Started Is Simple
Start working with your dedicated Mail Center Assistant in just a few steps.
Tell Us About Your Mail Center
Share your systems, subscriber volume and daily challenges.
Meet Your Success Manager
We align expectations, workflows and coverage hours.
Start Support Within Days
Your assistant begins handling communication, system updates and follow-ups quickly.
Virtual Assistant Pricing
A Rivco Virtual Assistant (VA) will take care of your administrative and personal work and help you streamline your day-to-day operations so you can focus on growing your business and achieving your goals.
Book a Meeting
Book anytime, today, or this week
VA Full-Time
- 160 Hours per month
- Dedicated Virtual Assistant
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Your timezone - Any hours you want
- Share with colleagues
VA Part-Time
- 80 Hours per month
- Dedicated Virtual Assistan
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Your timezone - Choose from designated slots
- Sharing is limited
Popular Questions
Is my Mail Center Assistant dedicated?
Yes. Your assistant works exclusively with your mail center and becomes part of your daily operations.
What hours will my assistant work?
We align schedules with U.S. business hours or your preferred coverage window.
Can the assistant work with iPostal1?
Yes. Our assistants are trained to handle iPostal1 mail entry, updates and subscriber coordination.
Will the assistant talk directly to my subscribers?
Yes. Your assistant handles calls and emails professionally while following your guidelines.
Do you handle shipping calculations and carrier follow-ups?
Absolutely. We calculate shipping costs, track margins and manage carrier communication.
Who reviews Form 1583 submissions?
Your assistant reviews submissions and follows up on missing items. Final approval remains with you.
How do I communicate with my assistant?
You can communicate via email, Slack or scheduled check-ins. Other preferred methods are available upon request. We also provide ongoing reporting.
Who are my Mail Center Assistants?
They are trained professionals with strong English skills and experience supporting operational workflows.
How fast can we get started?
Most mail centers are onboarded within 5 business days.
Can I scale support later?
Yes. You can increase hours or add additional assistants as your operation grows.