Fully Managed Support
Reliable IT Helpdesk Support Agents to Support Your Customers in Real Time
Give your customers the best support. Rivco IT Helpdesk Support Agents handle customer onboarding, troubleshooting, ticketing and live support so you can deliver a seamless experience at scale.
What Our Rivco IT Helpdesk Support Agent Can Do?
A Rivco IT Helpdesk Support Agent is your frontline customer-facing tech assistant. From password resets and account setup to resolving connectivity issues, your dedicated assistant ensures your users get exactly the help they need, right when they need it, quickly and professionally.
Customer Technical Support
Your assistant handles incoming support requests from your users via chat, email or phone, resolving issues like login failures, app glitches or syncing errors.
Customer Onboarding and Guidance
Assist new users in setting up accounts, understanding your product and navigating features effectively.
Live Chat and Helpdesk Coverage
Rivco IT Helpdesk Support Agent offers real-time support through live chat and ticketing platforms to answer technical questions and troubleshoot problems.
Password Reset and Account Recovery
Your assistant will help customers regain access to their accounts securely by handling password resets, verification and login issues.
SaaS and Web App Troubleshooting
Your assistant will guide users through common SaaS platform errors such as form submissions, slow load times or access restrictions.
Ticket Management and Escalation
Rivco IT Helpdesk Support Agent log, triage and resolve support tickets or escalate complex cases to your internal technical team with full context.
Support Documentation and FAQs
Your assistant will create and update customer-facing documentation to answer recurring questions and reduce ticket volume.
Booking or Service Requests
Assist with customer bookings, subscriptions, cancellations, or other support tied to your platform or service.
Why Rivco Assistant is Your Perfect Partner
Our IT Helpdesk Support Agents are trained in the tools your customers use and the tone your brand demands. Each assistant is fully managed, tech-savvy and equipped to troubleshoot problems and provide an excellent user experience every time.
Rivco Assistant is your go-to partner for scalable, responsive customer-facing technical support.
Tech Support for Customer-Facing Platforms
We assign experienced helpdesk agents to handle live user issues for SaaS apps, marketplaces, booking platforms and more.
No Long-Term Contracts
You work with us month to month and scale your support team during launches, growth periods or ongoing product support cycles as you need.
Confidentiality and Brand Voice Compliance
We follow your internal scripts, escalation flows and support policies, maintaining consistent tone and secure communication.
Data Security and Policy Alignment
Your customer data stays protected with controlled tool access, secure file transfer and trained professionals.
24/7 Managed Teams
Your assistant is backed by hands-on internal supervision 24/7 to guarantee reliable, efficient help. We constantly monitor quality and fix things proactively, ensuring your service is consistently excellent.
We Handle Complex Talent Needs and Ensure Long-Term Success
We take care of the heavy lifting of hiring, training and supervision to guarantee long-term success and quality.
Customer Success Manager
Your dedicated Success Manager ensures seamless onboarding, monitors your support assistant and helps adapt workflows.
Free Replacements
Need a different timezone, tone or skillset? We offer fast replacements to ensure your users get the best support possible.
Quality Control and Supervision
We track ticket resolution times, tone of interaction and customer satisfaction metrics to ensure consistently excellent performance.
Custom Roles
Need support agents with SaaS experience, e-commerce platform knowledge or chat fluency? We match accordingly.
How Rivco Assistant Helps You Manage Work and Team Easily
We make it easy to offer timely customer support whether during working hours or around the clock.
Assign Tasks and Track Progress
Connect us to your helpdesk platform, our assistants handle ticket resolution, chat queues and customer follow-ups.
Communicate with Your Dedicated Assistant
Coordinate via email, chat or your preferred way. Assign updates, share scripts or request support changes on the fly.
Monitor Daily Work and Milestones
Get visibility into ticket logs, live chat stats and resolution time, review everything as needed so your assistant is always on the right track.
Review and Optimize Performance
Use customer satisfaction (CSAT) scores, tag volumes and assistant feedback to refine your support operations.
Getting Started is Easy
Our onboarding process is fast and seamless, get your customers the help they need without delay.
Add Your Requirements and Sign Up Today
Tell us your product type, support hours, tools used and escalation process. We’ll begin the matching process.
Connect with Your Client Success Team
We’ll help integrate your assistant into your helpdesk tools, onboarding workflows and documentation.
Meet Your IT Helpdesk Support Agent Next Week
Your new assistant will be live and assisting customers via chat, email or tickets within 3–5 business days.
Virtual Assistant Pricing
A Rivco Virtual Assistant (VA) will take care of your administrative and personal work and help you streamline your day-to-day operations so you can focus on growing your business and achieving your goals.
Book a Meeting
Book anytime, today, or this week
VA Full-Time
- 160 Hours per month
- Dedicated Virtual Assistant
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Your timezone - Any hours you want
- Share with colleagues
VA Part-Time
- 80 Hours per month
- Dedicated Virtual Assistan
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Your timezone - Choose from designated slots
- Sharing is limited
Popular Questions
What does a Rivco IT Helpdesk Support Agent do exactly?
They provide live tech support to your customers resolving login issues, troubleshooting apps, managing tickets and guiding onboarding.
Can my assistant work with specific helpdesk tools?
Yes. We support Zendesk, Freshdesk, Intercom, Jira Service Management, Help Scout and more.
Will I be able to monitor their ticket handling and responses?
Absolutely. Your assistant works inside your tools, and everything is logged and trackable for review and QA.
How do I communicate with my assistant?
You can communicate via email, chat or any of your preferred tools.
Do I need to provide scripts or SOPs?
You can share scripts, flows and FAQs or we can help your assistant document and build a helpdesk playbook.
What if I need overnight or weekend support?
We provide coverage in your desired time zone. However, after-hours or 24/7 support can be provided upon request or with customized plans.
Can my assistant work with live chat and email tickets?
Yes. Our agents are trained to handle multichannel support and switch between tools as needed.
How do you ensure my brand tone is followed?
Your assistant is trained on your voice, and we perform regular supervision and quality control to stay aligned.
Is there a minimum time commitment?
No. All plans are billed monthly with no long-term contracts, you can pause or scale anytime as you need.
How soon can I get started?
You’ll be matched with your assistant and onboarded within 3–5 business days.