Your Customers, Our Care
Expert Customer Service Representatives Ready To Tackle Every Client
Smooth and professional email, chat, phone support and more. You deliver your customers fast, friendly service around the clock with Rivco Customer Service Representatives.
Ready to Give Your Customers a Great Experience?
What Does a Rivco Customer Service Representative Do?
A Rivco Customer Service Representative (CSR) supports your customers across every channel. Whether it’s answering an important question, smoothly processing an order or managing complex support tickets, your assistant is focused on providing professional, responsive and empathetic care.
Email, Chat and Phone Support
Handle inquiries, complaints or product questions quickly and professionally across all communication channels.
Ticketing and CRM Updates
Track customer issues, escalate as needed and update records in tools like Zendesk, Freshdesk or HubSpot.
Order Processing and Refunds
Assist with order tracking, returns, cancellations and payment follow-ups for e-commerce or service businesses.
Customer Onboarding and Guidance
Help new users get set up, explain features or processes, and walk them through initial interactions.
Scheduling and Appointment Management
Book or reschedule appointments, send reminders and manage calendars for sales or service teams.
Feedback and Survey Follow-ups
Distribute customer surveys, collect feedback and document recurring issues or improvement areas.
After-Hours Support Coverage
Customized plans to provide support outside your core business hours, including evenings, weekends and holidays.
Scripted Sales and Inbound Support
Use pre-approved call scripts to guide conversations and assist with product recommendations or inquiries, always sounding like your brand.
Why Choose Rivco Assistant
Rivco Customer Service Representatives are carefully trained and fully supported to act as an extension of your team. Each assistant is equipped with the tools and tone to resolve issues promptly, boost satisfaction and protect your brand’s reputation.
Rivco Assistant is your trusted support partner for building loyalty through consistent and caring customer experiences.
Professional Customer Support for Any Business
We assign highly skilled CSRs who handle inquiries with empathy, speed and clarity, no matter your industry.
No Long-Term Contracts
Enjoy flexible, monthly billing with the freedom to scale your service needs up or down anytime, and it’s much quicker and cheaper compared to traditional hiring solutions.
Confidentiality and Custom Engagements
We follow your company’s workflows, escalation rules and tone of voice with 100% data confidentiality.
Data Security and Brand Safety
Your customer data and brand messaging are protected with secure tools, limited-access policies and ongoing oversight.
24/7 Managed Teams
Get always-on support from a dedicated assistant, backed by our internal team to guarantee quality and uptime.
We Handle Complex Talent Needs and Ensure Long-Term Success
You won’t just get a support agent, you’ll get a fully managed solution. From smooth onboarding and documentation to daily reports and expert escalation handling, we manage all the details so you are free to focus on your core business.
Customer Success Manager
You’ll have a dedicated Success Manager to personally coordinate your onboarding, regular check-ins and ensure your assistant is performing smoothly.
Free Replacements
Need a CSR with a different personality or specific skill set? We’ll replace your assistant fast, hassle-free and at no extra cost to you.
Quality Control and Supervision
Our internal managers continuously monitor performance to maintain quality, customer satisfaction and keep service levels high.
Custom Roles
Whether you need sales-oriented chat support or detailed technical triaging, we’ll match your assistant accordingly.
How Rivco Assistant Helps You Manage Work and Team Effortlessly
Our systems are designed to make assigning tasks, tracking performance and responding to customers incredibly efficient, all without you needing to micromanage.
Assign Tasks and Track Progress
Simply share access to your existing CRM, helpdesk or support tools. Your assistant then logs and resolves tickets seamlessly as they arrive.
Communicate with Your Dedicated Assistant
Stay connected via chat, email or any preferred tool for quick updates, documentation sharing or any necessary handoffs.
Monitor Daily Work and Milestones
Receive concise daily or weekly summaries detailing tickets handled, calls made or important customer feedback received.
Review and Optimize Performance
Use CSAT (Customer Satisfaction) scores, call logs and quality reports as valuable insights to continually improve your SOPs, templates and overall support strategy.
Getting Started is Easy
Hiring a Rivco Customer Service Representative is fast, simple and stress-free.
Tell Us Your Needs and Sign Up Today
Let us know your support channels, shift hours and preferred systems, we’ll start the matching process immediately.
Connect with Your Client Success Team
Our onboarding team will guide your assistant through your brand, FAQs, tools and escalation policies.
Meet Your Customer Service Representative Next Week
You’ll be introduced to your trained CSR, ready to start handling inquiries and tickets by the following week.
Virtual Assistant Pricing
A Rivco Virtual Assistant (VA) will take care of your administrative and personal work and help you streamline your day-to-day operations so you can focus on growing your business and achieving your goals.
Book a Meeting
Book anytime, today, or this week
VA Full-Time
- 160 Hours per month
- Dedicated Virtual Assistant
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Your timezone - Any hours you want
- Share with colleagues
VA Part-Time
- 80 Hours per month
- Dedicated Virtual Assistan
- Free replacement
- Customer Success Manager
- Rigorous quality control and supervision
- Your timezone - Choose from designated slots
- Sharing is limited
Popular Questions
What does a Rivco Customer Service Representative do exactly?
They handle customer support via email, phone and chat resolving issues, answering questions, processing orders and updating CRM records.
Can my assistant work across different tools and systems?
Yes. Our CSRs are trained in platforms like Zendesk, Gorgias, HubSpot, Intercom and many others.
Will I be able to review tickets or customer interactions?
Absolutely. Your assistant will follow your protocols and log all activity so you can review, filter or audit as needed.
How do I communicate with my assistant?
You can communicate via chat, email, or any of your preferred tools. You’ll always have a clear line of contact.
Do I need to provide SOPs or scripts?
If available, yes. But we can also help create support templates and workflows based on your brand.
What if I need coverage during evenings or weekends?
We offer flexible shift scheduling to match your business hours, customer needs and time zones.
Can my CSR support multiple products or departments?
Yes. Your assistant can be trained across multiple systems or teams, as long as responsibilities are clearly defined.
How do I ensure the quality of service stays high?
We track support metrics and offer full supervision, QA checks and feedback loops for continuous improvement.
Is there a minimum time commitment?
No. We offer monthly plans with no long-term contracts, so you can pause or scale as needed.
How soon can I get started?
You’ll typically be matched and onboarded with your CSR in 3–5 business days.