Privacy Policy

Rivco Assistant provides virtual assistant and business support services. This policy explains how Rivco Assistant uses information collected through rivcoassistant.com.

When you submit a contact form, we may collect your name, work email, phone number, company name, service interest, and the tasks you want to delegate. We also keep technical submission details such as the page used, submission time, IP address, and browser information for security, spam prevention, support, and lead follow-up.

When you book a meeting, Google Calendar provides the appointment details needed to manage the meeting. Rivco may match the booking email to an earlier contact form submission so that we can confirm which lead completed a booking. We do not send raw names, email addresses, phone numbers, or message text to Google Analytics.

We use Google Tag Manager to control measurement tags on the website. We use Google Analytics to understand traffic, pages viewed, lead submissions, and confirmed meeting outcomes.

If you accept all, Rivco may use first-party cookies and browser storage to remember a website journey, connect page activity to a later form submission, and measure booking interest. Google Analytics may use cookies such as _ga to distinguish browsers and sessions.

If you reject non-essential tracking or do not choose, Rivco’s personal journey storage and Meta tracking stay off. Google tags may still send limited cookie-free measurements and consent-status signals under Google’s Advanced Consent Mode. Google Analytics does not store its normal client ID cookie when analytics storage is denied.

If you accept advertising tracking, Meta technologies may measure page views, booking interest, and lead submissions for advertising measurement, retargeting, and audience building. Confirmed meeting events may also be sent to Meta after the server-side integration is enabled. Meta may use browser identifiers, and meeting matching may use a one-way hashed email value. Rejecting non-essential tracking blocks these Meta uses.

• Consent choice: the first-party rivco_consent cookie remembers accept or reject for up to 180 days.
• Lead journey: after acceptance, first-party browser storage may remember pages, campaign details, and service interest for up to 30 days.
• Booking journey: after acceptance, session storage may remember the page and button that started a booking journey for up to 30 minutes.
• Analytics and advertising: Google and Meta cookies are allowed only after acceptance. Their retention periods follow the settings and policies of those providers.

After acceptance, we may collect the landing page, referring website, UTM campaign values, advertising click IDs, pages visited, service pages viewed, and the page where a form was submitted. This helps us understand which content and campaigns create useful leads. This website journey is also included in Rivco’s internal lead email so the sales team can respond with better context.

We use service providers to run the website and business process, including WordPress and our hosting provider, Contact Form 7 and Flamingo for lead handling, email delivery services, Google Tag Manager, Google Analytics, Google Calendar, and Meta technologies when advertising consent is granted. These providers process data under their own terms and privacy policies.

Browser storage periods are described above. Contact form records, email conversations, and appointment records are kept only as long as reasonably needed for sales follow-up, service delivery, security, legal duties, and business records. Analytics and advertising providers apply their configured retention settings and policies.

You can choose Accept all or Reject non-essential when the privacy banner appears. You may also close the banner without choosing. Closing does not give consent: non-essential tracking stays off for that browser tab, and the banner may appear again in a new browser session. You can reopen the banner at any time through Privacy Choices in the website footer. Rejecting after a previous acceptance removes Rivco’s journey storage and the non-essential cookies that the website can remove from your browser. You can also clear cookies through your browser settings.

Depending on where you live, you may have rights to ask for access, correction, deletion, restriction, or a copy of personal information. To make a request or ask a privacy question, email info@rivcoassistant.com. We may need to verify your identity before completing a request.

We use reasonable technical and organizational safeguards, but no online system is completely risk-free. We may update this policy when our website, providers, or legal duties change. The latest revision date will appear at the top of this page.